In this session, TitanX uses input from several IAM market specialists as well as their own experience to provide an overview of a complex arena. They discuss areas including why does an end-user buy what he/she does and from whom? The presentation also identifies the various levels of the IAM value stream; what share of the aftermarket goes to the OEM’s service organizations versus the traditional WD, etc.
This presentation was originally part of NARSA’s 2017 Heavy Duty Heating and Cooling Conference in Buffalo, New York.