This webinar was originally held on May 20, 2021 as part of our 2021 Spring Virtual Conference.


What does it take to be an exceptional leader during challenging times? Learn how emotional intelligence enables real leadership and deep connections with each other. 


Greg Coker
Greg Coker is the founder and CEO of The Institute for Soft Skills – a full-service leadership development and consulting firm which specializes in “in-house” training and customized training to fit your needs and culture while focusing on organizational and individual effectiveness. The term “soft skills” refer to interpersonal skills like communication skills, negotiation skills and creative problem solving. These skills are sometimes underestimated, however, they are often more powerful as the so-called “hard” or “formal skills”. A good set of soft skills will ensure good customer service and returning customers.